Returns & Exchanges
Can I return my item?
- We don’t offer refunds for change of mind, so we encourage you to choose carefully.
How do I start a return?
- Simply email us at hello@mykiwifatboy.co.nz with your order details.
- Items must be unused, in original condition, and returned with all original packaging.
- Our team will confirm if your item is eligible and guide you through the next steps.
Who covers return shipping?
- Return shipping is arranged and covered by the customer.
- If your item is confirmed to be faulty, we’ll take care of the return shipping.
Orders & Delivery
How long will my order take to arrive?
- North Island: 1–2 working days from dispatch
- South Island: up to 3 working days
- Rural addresses may take an extra day
What if my item is out of stock?
- If something becomes unavailable, we’ll contact you as soon as possible to sort a solution.
What happens if my item arrives damaged?
- Let us know as soon as possible with photos, and we’ll sort it out quickly.
Pre-Orders
Can I cancel a pre-order?
- Pre-orders are final once placed. These pieces are secured specifically for you.
When will my pre-order arrive?
We’ll provide an estimated timeframe when you place your order. If anything changes, we’ll keep you updated.
International Orders
Do you ship internationally?
- Yes, we do. For accurate shipping costs and delivery timeframes, please reach out to us and we’ll be happy to help.
Still have questions?
If you didn’t find what you’re looking for, feel free to reach out.
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